Case Financial Coronavirus (COVID-19) Response
March 24, 2020
Valued Customers & Partners,
In an effort to keep you informed about how Case Financial is handling the COVID-19 pandemic we’d like to take a moment to update you on the changes we made this past week.
· We are working remotely. Case Financial is deeply committed to ensuring the safety of our team members and their families. To that end, the majority of our team members, including dispatchers, project managers, sales people, and most technicians, will be working or dispatching from their home offices for the next few weeks. All of these team members have been equipped with the necessary technology to perform their job functions remotely during that time. Given this, you can rest assured we will be able to offer the same high quality service level you have come to expect from Case Financial.
· We are an Essential Business. ATM, banking equipment, and security/alarm equipment technicians have been deemed essential critical infrastructure workers. All of our team members have been provided with a letter addressing this matter. In the event they are stopped while driving to, or from, one of our customers sites during a curfew or “Shelter in Place Order” this letter can be provided to the authorities ensuring safe passage.
· We believe in our team members. While we have made a number of changes to the way we conduct our daily business, Case Financial is steadfast that our team will continue to provide excellent support to you and your consumers, despite these special circumstances.
March 13, 2020
Valued Customers & Partners,
Like most organizations, all of us at Case Financial are closely monitoring the Coronavirus (COVID-19) situation carefully and are beginning to implement our readiness plans for managing what may be challenging business interruptions in the weeks ahead.
The safety and health of our employees, customers, and partners is our highest priority. We are taking pro-active steps to prevent the spread of disease both in our office and at our customer sites. Some of these current measures include:
- Keeping sick employees out of the work place and away from customer sites
- Cancelling non-critical vendor visits
- Restricting international and unnecessary travel by employees
- No conducting or attending large conventions, seminars, or gatherings
- Limit face-to-face employee meetings and utilizing video/teleconferencing technologies in its place
- Informing team members of proper handwashing protocols & importance of increased cleaning of high-touch surfaces
For now, we are moving forward on all projects and service calls as scheduled. We will continue to closely monitor guidance from the Center for Disease Control and the Minnesota Department of Health. We will be in touch with you as soon as possible if there is an impact or interruption relating to your project or service.
Thank you for your business and for your partnership with us – we appreciate your trust and look forward to working with you to manage our way through this unique challenge.
If you are in need of additional information including Disaster Recovery or Business Continuity Planning documentation please reach out to email@example.com.
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